What Information We Hold and Why
When you create an account, we collect your name, contact number, and the email address you register with. If you use JazzCash, Easypaisa, or Raast to deposit or withdraw, we record transaction references — not your wallet PIN or full account credentials. We also collect device
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identifiers and session data when you browse through our mobile interface, which helps us keep your account secure and detect unusual login patterns. We use this data strictly for account management, payment verification, and fraud prevention. We do not sell your personal information to third parties.
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Retention periods vary by data type: transaction records are held as long as required by applicable financial rules, while session logs are routinely cleared on a rolling schedule. Your data is processed in line with the applicable rules for the regions where our platform operates, and
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access to it is restricted to authorised staff only.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.